Refund Policy
Effective Date: October 7, 2026
At MMP Service, we aim to provide professional photography and videography services according to the package and requirements agreed with each client.
Because our services involve scheduled time, creative preparation, equipment, personnel, and project-specific work, our refund policy is based on the nature and stage of each booking.
1. Booking Confirmation
A booking may require an advance payment or deposit to reserve a date.
Once a booking is confirmed, the date and required resources may be allocated specifically to the client.
2. Client Cancellation
If a client cancels a booking, any refund will depend on:
- The amount already paid
- How close the cancellation is to the scheduled date
- Preparation or work already completed
- Non-refundable expenses incurred for the project
- Availability to replace the cancelled booking
Advance payments may be non-refundable when significant preparation, scheduling, or expenses have already been incurred.
3. Rescheduling
Clients may request to reschedule a photography or videography session.
Rescheduling requests should be made as early as possible. Approval depends on our availability and may be subject to additional charges where third-party or project-specific expenses are involved.
4. Service Cancellation by MMP Service
In exceptional circumstances, MMP Service may need to cancel or become unable to provide a scheduled service.
Where appropriate, the client may be offered an alternative date or a refund of eligible amounts paid for the affected service.
5. Completed Services
Once the agreed photography or videography service has been completed, payments generally become non-refundable because the service has already been performed.
6. Edited and Delivered Content
Once final edited photographs or videos have been delivered and accepted, refunds will generally not be provided for dissatisfaction based solely on personal preference.
We encourage clients to clearly communicate their creative requirements before the project begins.
7. Quality Issues
If there is a significant technical issue directly attributable to MMP Service, the client should contact us promptly after delivery.
Where reasonably possible, we may correct an issue, provide a revised deliverable, or offer another appropriate solution.
8. Client Delays and Non-Attendance
Refunds may not be available when the client fails to attend a scheduled session, arrives significantly late, or prevents the agreed service from being completed.
Additional charges may apply when delays substantially extend the scheduled service time.
9. Third-Party Expenses
Expenses already paid to third parties on behalf of a project may be non-refundable where the third party does not provide a refund.
10. Refund Processing
Approved refunds will be processed using a reasonable available payment method. Processing time may vary depending on the payment provider or financial institution.
11. Contact
For refund or cancellation requests, contact MMP Service with your name, booking details, payment information, and reason for the request.
MMP Service will review each request based on the circumstances of the booking.
Website: mmpservice.com